Privacy Policy

Depending on the features you use, we may collect the following information.

A. ACCOUNT AND PROFILE INFORMATION

When you create or use an account, we may collect information such as:

• Name
• Email address
• Mobile number
• Login/account information
• Student profile information
• Exam or course preferences, where applicable

B. TEST AND LEARNING DATA

When you use the Navroha test platform or app, we may collect information related to your learning and test activity, including:

• Tests attempted
• Questions attempted
• Answers submitted
• Marks and scores
• Correct, incorrect and unattempted responses
• Rank or percentile, where applicable
• Subject, chapter or topic performance
• Time spent on tests or questions
• Test history
• Performance reports and analytics

This information is used to provide the core testing, evaluation and performance-analysis features of the platform.

C. DEVICE AND TECHNICAL INFORMATION

To operate and secure our services, we or our technology service providers may automatically collect certain technical information such as:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device or application identifiers where required for functionality
• Login activity
• Diagnostic information
• Crash logs
• Usage and performance information

We use this information primarily for security, troubleshooting, technical support and improving the service.

D. COMMUNICATION AND SUPPORT INFORMATION

If you contact us for assistance, we may collect:

• Your name
• Email address
• Mobile number
• Messages or queries sent to us
• Support communication history
• Information you voluntarily provide while seeking support

E. PAYMENT INFORMATION

If paid products or services are offered through Navroha, payments may be processed through third-party payment gateways or app-store payment systems.

Navroha does not intend to directly store complete credit-card, debit-card, UPI PIN or banking credentials.

Payment providers may process information according to their own privacy policies and legal requirements.

We may use the information collected for purposes including:

• Creating and managing your account
• Providing access to tests, courses and educational services
• Recording test attempts and results
• Generating performance reports and analytics
• Showing your learning and test history
• Providing customer support
• Sending service-related notifications
• Maintaining security and preventing misuse
• Troubleshooting technical issues
• Improving app and platform performance
• Communicating important updates about our services
• Processing transactions where applicable
• Complying with legal and regulatory requirements

We do not sell or rent your personal information.

We may share limited information with service providers that help us operate Navroha.

These may include:

• Technology and examination-platform providers
• Hosting and cloud-service providers
• Email or communication-service providers
• Payment-processing providers
• Analytics or diagnostic-service providers, where used
• Professional or legal service providers where necessary

Our online test platform and mobile application may use technology and infrastructure provided by Think Exam / Ginger Webs Pvt. Ltd. for services such as account management, test delivery, candidate management, results, application infrastructure and related technical operations.

Such service providers are expected to process information only as required to provide their services and subject to applicable privacy and security obligations.

We may also disclose information where required by law, court order, government authority, or where reasonably necessary to protect our users, our services or our legal rights.

We take reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

Our services use appropriate technical security measures such as secure network connections where applicable.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain user accounts
• Maintain academic and test records
• Resolve disputes and support requests
• Prevent fraud or misuse
• Meet legal, accounting or regulatory obligations

When information is no longer required, we may delete or anonymize it.

Some information may remain temporarily in secure backups until normal backup-retention cycles are completed.

Users may request deletion of their Navroha account and associated personal data.

Account deletion requests can be made through:

• The account/settings section of the app, where available; or
• Our account-deletion webpage: https://navroha.com/delete-account

You may also contact:

When a valid account-deletion request is completed, we will delete or anonymize personal data associated with the account, except information that we are legally required or legitimately required to retain, such as records necessary for fraud prevention, security, financial compliance or legal obligations.

Temporary account deactivation is not treated as permanent account deletion.

Where certain information must be retained, we will retain only the information reasonably necessary for the applicable purpose.

Depending on applicable law and the functionality available in the service, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your account
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Contact us regarding how your information is used

Requests can be sent to:

We may need to verify your identity before processing certain requests.

Navroha is an educational platform and some users may be students under the age of 18.

Where required by applicable law, students who are not legally able to provide consent themselves should use the service with the involvement or consent of a parent or legal guardian.

Parents or legal guardians may contact us regarding a student’s personal information at:

We do not knowingly collect personal information from children in a manner that violates applicable law.

If we become aware that information has been collected improperly, we will take reasonable steps to delete or appropriately address that information.

The Navroha mobile application will only request device permissions that are reasonably required for available app functionality.

If a feature requires access to permissions such as camera, microphone, notifications, photos, storage or other device functionality, the app will request the relevant permission through the device operating system where required.

Users may manage app permissions through their device settings.

Navroha does not intend to access sensitive device permissions without a legitimate app-related purpose and appropriate permission.

Our website or web-based services may use cookies, local storage or similar technologies for purposes such as:

• Maintaining login sessions
• Remembering preferences
• Security
• Platform functionality
• Performance measurement
• Troubleshooting

Users may manage certain cookie settings through their browser.

Our services may contain integrations or links to third-party services.

These third parties may have their own privacy policies and data practices.

Navroha is not responsible for the independent privacy practices of external websites or services that are not controlled by us.

We may use aggregated or technical information to understand how users interact with our services and to improve:

• App performance
• Platform reliability
• User experience
• Test delivery
• Technical functionality

Where third-party analytics or diagnostic tools are used, their use will be reflected in our applicable app-store privacy disclosures.

Navroha does not sell personal data to data brokers.

We do not intend to use student test-performance data for unrelated third-party behavioural advertising.

If our data practices materially change in the future, this Privacy Policy and applicable app-store disclosures will be updated accordingly.

Some technology, hosting or service providers used to operate Navroha may process information using infrastructure located in different regions.

Where applicable, we take reasonable steps to use service providers that maintain appropriate data-protection and security practices.

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in app functionality
• Changes in technology providers
• Legal or regulatory requirements
• Changes in our data practices

When material changes are made, the “Last Updated” date at the top of this page will be revised.

Users are encouraged to review this Privacy Policy periodically.

If you have questions, concerns, complaints or requests regarding this Privacy Policy or your personal data, please contact:

Online Test Platform:

PRIVACY CONTACT

For privacy-related requests, including account or personal-data deletion: